Please be aware that as a condition of booking, a NON RETURNABLE Deposit of £50 is required, which is to secure the booking position. Should the booking be cancelled or postponed we would be unable to refund any monies.
No exact timings can be given for installations (This is due to factors beyond our control such as prior installations over running, travel or weather conditions). We will aim to give an approximate indication of AM or PM and where required will give a telephone call 30 minutes in advance of arrival.
On occasions we may need to reschedule, for reasons beyond our control such as non delivery of products or not enough time left in the day to complete the installation.
In certain weather conditions we may require to reschedule your installation until another day:
If the fitters feel there is a Health and Safety issue.
Damage could be caused to your vehicle or our sensitive electrical equipment.
Here at Solent Towbars and Trailers LTD we offer the manufactures lifetime guarantee on all towbars. In addition we offer a one year guarantee/warranty on all our electrical installations parts and workmanship from date of invoice, plus we also carry full liability insurance.
(Please note that any warranty work will only be carried out at the original fitting address. In exceptional cases this may be changed but must still fall inside our fitting area and is totally at our own digression)
Our guarantee does not cover damage to the towbar where the maximum towing limit has been exceeded (please refer to vehicle hand book), accidental damage, misuse or rust damage caused by natural weather conditions.
The electrics are not covered for general wear and tear, misuse, water ingress or tampering.
It is at our discretion as to whether items are repaired or replaced.
Warranty Call Out
Should we attend a warranty call out and no fault of our products or workmanship is found then we will charge a fee of £24.00 inc VAT for the call out.
YOUR #1 TOWBAR FITTING SERVICE
Quality towbars fitted with our fast efficient service by our fully qualified engineers